Shipping policy

Thank you for shopping with Kingdom Trading Limited.
Below is our shipping, delivery, and order-processing policy.

Order Processing Time

Orders are processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email or SMS confirmation once your order has been dispatched.

Shipping Locations

We currently ship to:

All regions within Uganda

East African countries (coming soon)

Delivery Timeframes

Estimated delivery time:

Kampala & nearby areas: 1–2 business days

Upcountry (Uganda): 2–5 business days

Delivery times may vary based on courier delays, weather, or public holidays.

Shipping Fees

Shipping fees depend on:

Delivery location

Weight and size of the item

Courier rates

Shipping costs are calculated at checkout or communicated directly for special-request deliveries.

Order Tracking

Once your order has been shipped:

You will receive a tracking number (if applicable)

You may track your order through the courier service or by contacting us directly

Failed Deliveries

If a delivery attempt fails due to:

Incorrect address

No one available to receive the item

Failure to pick up from the courier

The customer may be responsible for additional re-delivery fees.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

Contact us within 48 hours

Provide your order number and photos of the item
We will resolve the issue as quickly as possible.

Contact Us

For any shipping questions or support, reach us at:
ubl@kingdomtrading.limited
+256-790803998
Ntinda Industrial Area, Kampala, Uganda